Book Review: Never Split the Difference

On Tom's recommendation, I picked up a copy of Never Split the Difference, by Chris Voss and Tahl Raz. Chris is an expert in the art and science of hostage negotiations. Much of the techniques can be applied to any negotiation. The following are some of my notes:

I have a whole bunch of other notes, but a nice summary can also be found from a Time article. As someone who does not have a sales background, I think some of these techniques are helpful to balance our desire to help others along with a desire to create win-win solutions for all parties. Tell us your thoughts at @gumshoeonline